Care & service
Every watch leaves Neuchâtel by hand.
Insured worldwide express shipping from Neuchâtel — timings, duties and tracking.
Free insured express shipping worldwide, tracked from the atelier to your door.
Free worldwide express
Every order ships free, fully insured, with a tracking number sent the moment your parcel leaves the atelier in Neuchâtel.
Delivery times
Switzerland 1–2 working days, Europe 2–4, rest of the world 3–6. Made-to-order references leave the bench in 3–4 weeks.
Duties and taxes
Swiss and EU orders are delivered duty paid. Outside those regions, local import duties may be collected by the carrier on delivery.
Packaging
Each timepiece travels in its ELKA case with warranty card, inside a discreet outer box with no visible branding.
Still need a hand?
Our Neuchâtel team answers every message — write to us at Info@elkawatch.com · +41 79 500 91 13